Frequently asked questions
F.A.Q
How long is shipping?
For orders submitted prior to 10:00 AM (CET), our objective is to initiate order processing on the same working day.
Orders received after 10:00 AM (CET) will be scheduled for processing on the subsequent business day. During promotional sale events and new product releases, it's possible that processing times may experience a modest extension.
Each and every order is meticulously curated and packaged by our dedicated team.
How does returning work?
Products can be eligible for returns within a 14-day period starting from the date of item receipt.
Items must be returned in their original state and packaging: unworn and accompanied by all attached tags.
Customers are accountable for covering the costs associated with return shipping.
Can I change sizes?
Yes, it is possible to change sizes. Please send us an e-mail at info@vonlang.nl and we'll make it happen!